Case study

Toowoomba Dermal & Oedema Clinic

Toowoomba Dermal & Oedema Clinic is the first allied-health skin clinic in Toowoomba, led by Dermal Clinician Genevieve Topalov.

They specialise in managing skin, lymphatic, and adipose conditions with a focus on expert advice and personalised treatments — advanced therapies for acne, pigmentation, rosacea, eczema, and scarring. Genevieve is also an accredited lymphoedema therapist, helping clients manage lymphoedema and lipoedema.

The problem

Following a period of rapid growth since the clinic's launch, word-of-mouth and referral bookings began to taper off.

Toowoomba Dermal & Oedema Clinic treatment room
The solution

Consistent bookings through Google Ads

Word of mouth and referrals can only get you so far. Relying on them alone rarely sustains consistent growth — leads are unpredictable and few and far between. Paid advertising offers consistency, precise targeting, and the ability to reach a much wider audience, quickly.

We implemented a Google Ads campaign to acquire consistent bookings for the clinic, reaching potential clients searching for the exact services TDOC offers.

Skincare treatment

1 month with Apto

The results

Without fancy digital jargon, here's the run-down.

In just over one month of working with TDOC, we generated 27 new client bookings for the clinic.

Each booking cost the clinic $40, with the potential to generate over 10× that amount in return. This is what we call a fantastic return on investment — and it showcases the power of Google Ads and quality digital marketing.

Google Ads dashboard: 226 clicks, 27 conversions, $8.38 average CPC, $40.04 cost per conversion

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